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Tinney Toys

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Terms and Conditions

PRIVACY & SECURITY POLICY

This privacy statement is provided by Tinneys Toys and is for the information of visitors to our website. We are committed to ensuring that your privacy is protected. By visiting our website, you consent to the use of your information as set out in this privacy statement. We may change our privacy statement at any time. If we change our privacy statement we will post the changes on this website. Owing to the global nature of the Internet, there is a possibility that your information may be transferred to countries outside the European Economic Union. By submitting your information to us you consent to these transfers. Please note that this privacy statement is subject to the terms and conditions of use of the Tinneys Toys. Use of your personal information We receive and store some information you enter on our website. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We only use the information that you provide for such purposes as responding to your requests, improving our online services and communicating with you.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Item Description

Tinneys Toys takes great care with the descriptions of the products, as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications are subject to change and Tinneys Toys cannot be held responsible for discrepancies, either real or perceived.

Payment

 We accept all the major debit and credit cards and paypal. Credit cards will be charged at time of dispatch

Do Your Prices Include VAT?

All prices on this site are quoted in and include VAT at the appropriate rate your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement. Tinneys Toys uses an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed.

Prices

The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value added tax. VAT does not apply to orders to be shipped outside the EEC or other Tax free areas – in these circumstances goods will be priced without VAT. All prices shown are cash prices. All products shown in this service are subject to availability.

Order Confirmation

You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form and tick the box, If we have any queries regarding your order we will contact you via e-mail or telephone.

Goods out of stock

 If you place an order and the goods are out of stock we will inform you ASAP via email or telephone. Please ensure that you submit your correct email and telephone details on the orde

Cancelling or altering orders

You can cancel or alter your order at any time prior to its dispatch. Altered orders may be subject to a small delay as the order is repackaged etc. Please have your order details ready when phoning us.

 

Offline Orders

Offline orders may be printed and sent by Fax, post, or email, together with payment and your goods will be dispatched just as soon as is possible. In the event of a product being out of stock, you will be contacted and made aware of an expected date of delivery.

 

When will my order be dispatched?

Orders received before 1.00pm Monday to Friday will be dispatched the same day provided we have your items in stock.

Items ordered after 1.00pm Friday and over a weekend will be dispatched Monday.

Items dispatched on Friday are for delivery the following Mondayr form. If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately.

Items ordered over a Bank Holiday will be dispatched the next working day.

Tinneys Toys stock status is constantly updated but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot dispatch your order we will contact you with a revised dispatch date.

 

What do I do if I receive damaged goods or short shipment?

Any issue with deliveries must be report to Tinneys Toys within 5 days of delivery of goods. Please send full details to toys@tinneys.ie and if you are reporting damaged goods please include photos of damaged products and photos of the packaging.

No complaints of damaged goods or short shipment can be processed after this time.   

 

What do I do if an item is not suitable?

Contact Tinneys Toys as problems can often be resolved without incurring unnecessary postal charges.

 

If however, it is deemed necessary to return an item for exchange or refund, please note the following:-

- Goods returned must be in original packaging, with labels still attached.

- Goods must be returned within fourteen days of receipt.

- Goods must have accompanying receipt and note of reason for return.

- Goods returned are subject to a minimum charge of €3.50

- Goods listed in our Special Offers or Clearance sections are not refundable, but may be exchanged

- Goods must be in new condition, i.e. unused and unmarked.

- Costs incurred in posting the returned item are not refundable.

- Orginal postage costs are non refundable

 

Warranty and Repairs

All our products are covered by manufactures warranty.  Please enquire on the warranty terms for specific products.  

Any items that need to be returned to our warehouse for warranty related issues are at the expensive of the customer.  If the issue is a warranty related issue we will carry out the repair and ship the item back to you free of charge.

 

 

Disclaimer

Tinneys Toys reserves the right to alter without prior notice any content found within this Web site. Special offers and reduced items are subject to one per customer, and strictly on a first come, first served basis. Tinneys Toys and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. Tinneys Toys assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.