Please find our frequently asked questions below. If your query is not listed below please contact us.

Product Queries

What scale should I order? +

The scale of a toy or product refers to its size relative to the real thing. Click here to see our guide to model scales.

I have a question or require further information about a product. +

If you need further information about one of our products, please contact our sales team. Be sure to include the product's SKU code when messaging us.

Placing Your Order

What happens when I place my order? +

Once you place your order, your payment will be processed and you will receive an email confirmation. Our sales team will then receive notification of your order, which will be packed and shipped as soon as possible. Once the order has been shipped you will receive an email containing your tracking information.

When will my order be dispatched? +

Orders received before 1pm Monday-Friday will be dispatched the same day provided we have your items in stock.

Orders received after 1pm on Friday will be dispatched on Monday. No items will be dispatched on a Bank Holiday.

If for any reason we cannot dispatch your order on time, we will contact you as soon as possible with a revised delivery date.

Can I place an order over the phone? +

Yes, orders may be placed over the phone. However, placing your order online is usually the most efficient way to order from Tinney’s Toys. You can speed up the ordering process when ordering over the phone by providing our sales team wtih the SKU codes of your products which can be found on every product page.

What does “Home Delivery Only” mean? +

Items marked “Home Delivery Only” are not available in store. These items are shipped direct from the manufacturer to your delivery address.

Can I reserve the item I want and pick it up in store? +

You can reserve items for in-store collection by selecting “Collect in Store” at the checkout.

Can I cancel or alter my order? +

You can cancel or alter your order at any time prior to dispatch. Altered orders may be subject to a delay in dispatch as we repackage your order. You can cancel or alter your order over the phone or via email. Please have your order details at hand when contacting us.

Shipping & Delivery

How will my order be delivered? +

Our orders are sent direct to our customer with DPD. For more delivery information click here.

Are all items delivered by your couriers discretely packaged? +

We work hard to ensure all items are packaged discretely, however, it is not possible to package some larger items and they will be delivered in their original packaging.

How much will my shipping costs be? +

We offer a standard shipping rate of €6.00 within Ireland and €10.00 to mainland UK. Shipping costs to other destinations and for larger or heavier items may vary and range from €10-€50.

What if the delivery date has passed and I have still not received my order? +

Please note that delivery times are only estimates and can change due to factors outside of our control. If you have not received your order within the stated delivery time, please contact us.


What is Tinney’s Toys returns policy? +
  • Goods must be returned within 14 days of receipt.
  • Goods must be returned in original packaging, in new condition with any labels still attached.
  • The original receipt and a note of reason for return must be returned with the goods.
  • Goods returned are subject to a minimum restocking charge of €3.50.
  • Goods listed in our Special Offers or Clearance sections are non-refundable, but may be exchanged.
  • Returns must be approved by Tinney’s Toys prior to returning.
  • Shipping costs are non-refundable.
How do I return items? +

All returns must be approved by our customer service team before you send anything back to us. If you wish to return goods, please contact us using our contact form (please include you order number) or give us a call. A member of our customer services team will deal with your request as soon as possible.

Will I be charged for returning items? +

You will be liable for the cost of returning goods (shipping costs and restocking charge). All returns may be subject to a minimum restocking charge of €3.50.

Product Return Form

Stock Availability

Why can’t I add an item to my cart? +

The item you wish to order may not be in stock or the item may not be available for delivery. If you are having problems with adding a product to your cart, please contact our sales team using the contact us page. Be sure to quote the product's SKU code which can be found on the product page.

Can you contact me when the item I want is back in stock? +

We offer a “Back in Stock Notification” subscription service on all out of stock items. If an item is out of stock you can click on the "Sign up to get notified when this product is back in stock" button and we will email you as soon as the item arrives back in stock.

What does “Home Delivery Only” mean? +

Items marked “Home Delivery Only” are not available in store. These items are shipped direct from the manufacturer to your delivery address. Please allow extra time for these items to be delivered.

Can I check if an item is in stock in store? +

Items that are marked as “In Stock” on our website are available in store. Items marked as “Home Delivery Only” are not in stock in our store. We do our best to keep our stock up to date online however the online stock status of a product may be incorrect. If you wish to check stock levels please fill out our contact form and include the products SKU code which can be found on each product page.

Customer Service

What is the best way to get in touch with Customer Service? +

The best way to contact our team is via email or using our contact form which can be found on the contact us page. We aim to respond to all emails within 48 hours. Please note that response times may be longer during our busy periods. See the contact us page to get in touch.

I sent an email / filled out the contact form. When should I expect a response? +

Our customer service team aim to respond your enquires as quick as possible. They usually respond within 48 hours of your request however, response times may be longer during our busy periods.

Can I reach the customer service team by phone? +

The best way to get in touch is by sending us an email or filling in our contact form. Our team will deal with your enquiry and respond as promptly as possible. You can also contact our team by calling 074 91 20363. Our phone lines are opened during our store opening hours. Please note, due to the volume of calls our stores receive on a daily basis, especially around the Christmas season, some customers experience issues reaching the store by phone.

Can I reach the customer service team during the Christmas period? +

If you are unfortunate to experience an issue with a product during the Christmas period, please contact us by emailing toys@tinneys.ie Include your name, order number and a detailed description of your issue and we will get back to you as soon as possible. Please allow up to 36 hours for a response during this period. Please do not leave a message on our store phone as these will not be checked until the 3rd of January.